Frequently Asked Questions
Ticketing and Visit Information
Ticketing
What is a timed ticket?
Should I purchase my timed ticket in advance?
If I am a Museum Member, do I still need to reserve timed tickets?
Is my timed ticket valid all day?
Do children require timed tickets?
What if I miss my entry time?
I have an emergency and can’t make it. Can I get a refund?
What is included in a general admission ticket?
How do I get tickets to The Oscars® Experience?
How do I book a ticket as an EBT Cardholder?
Visit Information
How do I get to the museum?
Where should I park when visiting the museum?
What are the holiday hours?
What COVID-19 policies are in place?
Where is the Lost and Found?
What else should I know before visiting?
How can I bring a group to the museum?